About The Role If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent. We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career. This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience. This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed. This is a part time (Minimum 20 hours per week) permanent role is based at Sudima Christchurch City and the hourly rate is $25.50 per hour. The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will: Responsible for ensuring a smooth check in and out process and guest satisfaction. Ensure a warm and friendly welcome every time a guest enters the hotel. Follow security procedures and emergency procedures to ensure the safety of all our guests and team members. Ensure you have an up-to-date knowledge of all room categories and amenities. Answer phone calls and ensure guest requests are actioned and follow up with relevant departments Ensure you acknowledge VIPs and provide them with appropriate service have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors, and emergency information in order to provide accurate information to support guest needs and attend ongoing training. Carrying and or storing of luggage/car parking when required. Other duties included but not limited: Clean and maintain public areas, advising on and arranging reservations and accommodation, receiving and resolving guest complaints. Requirements The successful candidate will need to possess the following attributes: Confident, well motivated, enthusiastic and determined Takes pride in work and has exceptional attention to detail Flexible and adaptable in approach Ability to prioritize, work to deadlines and remain composed under pressure Work to a high standard, accurate and organized Approachable and flexible & a team player Committed to continuing professional development A full drivers licence NZQF level 2 or 3 (ANZSCO Skill Level 4) OR least one year of relevant experience may substitute for the formal qualifications listed above. Benefits He kura te tangata - We are all valued As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too! Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Wellbeing programme including Health insurance discounts Excellent reward & recognition events Long service and anniversary gifts and benefits Staff, family and friends rates within our network of hotels Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.   As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!   Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.   Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.   Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility.  Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.  At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. E manawanui ana tātou - We care  Ka mahi tahi tātou - We work together  Ka whai tātou i te tika - We do the right thing  He kura te tangata - We are all valued