Do you have an analytical mind and love talking to customers? This is no ordinary internal sales role - you will be required to use your initiative and come up with pricing and bespoke solutions for customers depending on their size and requirements. You must be proficient with computers, have a great phone manner, clear english and enjoy a bit of banter. Our client needs energetic, motivated people immediately to join their team! Purpose of the role * Deliver excellent service to customers over the phone and by email. * Accurately process orders, suggest suitable alternatives, work out pricing based on customer requirements * Understanding a portforlio of hundreds of different products and providing correct quotes to customers accordingly * Contribute to efficient order processing and delivery. * Support counter sales and warehouse operations when needed. Key responsibilities Phone Sales * Serve customers promptly and professionally over the phone and via email. * Record, price, and process orders accurately. * Offer alternative products when requested items aren’t available. * Avoid product suitability recommendations; instead, provide options for the customer to choose from. * Process internet orders efficiently within required timeframes. * Upsell related products or additional items relevant to the customer’s needs. * Identify and share new customer leads with the sales team. * Coordinate with warehouse, account managers, delivery teams, and suppliers to fulfil orders on time. * Follow internal processes, including quote follow-ups and documentation. Systems & Administration * Enter orders accurately into the system. * Prepare and forward delivery paperwork to administration daily. * Check incoming stock against supplier paperwork and update inventory. * Process credits and other administrative tasks as required. Relationship & Knowledge Building * Build rapport with customers to encourage repeat business. * Maintain professional relationships with colleagues and suppliers. * Participate in training and continuously grow product knowledge. Support Duties * Assist at the trade counter: greet and serve walk-in customers. * Help in the warehouse with picking, packing, stocktaking, receipting, and general tidying as required. Health & Safety * Follow health and safety procedures to protect yourself and others. * Keep your workspace neat and hazard-free. * Report hazards, incidents, or near misses promptly. Skills & experience * Previous phone-based sales or customer service experience. * Product knowledge in trades, building products or related industries is an advantage. * Confident using computers and business software. * Good numerical skills for pricing and calculations. * Strong attention to detail and accuracy. * Clear verbal and written communication. * Ability to manage multiple tasks and prioritise effectively. Personal attributes * Positive, friendly, and professional attitude. * Willingness to follow processes and instructions. * Initiative and proactive problem-solving. * Team player who supports colleagues when needed. * Reliable attendance and punctuality. * Focus on upselling and adding value for customers. This role offers a mix of phone sales, administration, and hands-on support, perfect for someone who enjoys varied work, teamwork, and building lasting customer relationships. You must be analytically minded, self motivated and have the ability to work in a fast paced environment.