Auckland Front Office & Guest Services Job Listings

Trademe

Experience Lead

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle? Travvia Auckland Airport Branch is hiring, come and join our great team of employees and work with our brands JUCY and Star RV. As one of our team of valuable branch employees, you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations. In this role you’ll be responsible for the full vehicle lifecycle management, from vehicle cleaning to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free, amazing experience! To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone keen to work alongside the Branch team leader to ensure the Branch is the best it can be! We are looking for someone who has: Previous customer service experience Ability to produce detailed high-quality work. Knowledge and understanding of the Tourism industry. Willingness to learn minor domestic car/campervan repairs. Ability to establish and maintain supplier & service centre relationships. Previous vehicle detailing experience is desirable. Full NZ Driver´s License A desire for a hands-on role in the tourism or rental vehicle industry Have NZ legal working rights You need to be able to: Be committed to working weekends and public holidays. Clean our Fleet of vehicles, with a quick turnaround & to an exceptional standard. Ensure that vehicles are in a road-worthy condition & perform basic safety checks (Training provided) Work efficiently and effectively in a fun team environment. Be able to work independently to get the job done. At Travvia we offer: A competitive hourly pay rate Opportunity to take your career further in the Tourism industry. Amazing company culture, working with people from all over the world. Great company perks If you think this opportunity sounds like you, get in touch today!

Auckland, New Zealand

Negotiable Salary

Trademe

Guest Service Manager

Guest Service Manager - Maxim Hotel Location: Albany, Auckland, New Zealand We are on the lookout for an experienced and dynamic Guest Service Manager to oversee the smooth operation of our Front Office and its units, including Reception, Guest Floors, Concierge and Lobby Bar. This leadership role is crucial in ensuring that every guest experience meets the highest standard, from check-in to check-out. Skills & Experience: * Minimum of 3 years of experience in Front Office operations in a managerial role. * Proficiency in RMS will be an advantage, with the expectation that you will provide training and support to other team members to enhance overall skill levels. * Strong leadership and people management skills, with the ability to motivate and supervise a diverse team. * In-depth knowledge of Front Office systems and operations. * Excellent communication and problem-solving skills. * Proficiency in managing hotel occupancy, revenue, and average rate, while ensuring high service standards. * Experience in guest engagement. * Ability to multitask, organise, and maintain focus under pressure. About Maxim Hotel: Maxim Hotel is a newly opened 5-stars property located in the heart of Albany, offering premium hospitality and an exceptional guest experience. Our hotel features 80+ rooms and good amenities. We pride ourselves on delivering impeccable service to our guests in a warm, welcoming environment. As part of our team, you’ll be joining a growing hospitality brand with plenty of opportunities for career development. Why Join Us? * Competitive salary and employee benefits. * Work in a friendly and supportive team with a focus on career growth. * Be part of a new hotel brand, helping shape its reputation from the ground up. * Career development opportunities within the hospitality industry.

North Shore, Hauraki, Auckland, New Zealand

Negotiable Salary

Trademe

Night Auditor

An exciting opportunity have been created for a Part-Time Night Auditor to join our team at Abstract Hotel, sitting proudly on 8 Upper Queen Street Auckland 1010. This mixed-use 273 bed hotel is unlike any other, featuring a private bar exclusive for guests, an Italian restaurant, a luxury spa, winter garden, co-working spaces and so much more. Immerse yourself in a new style of Hotel for Auckland. As the Night Auditor, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service. This is a part-time permanent position with the opportunity to pick up day-shifts when needed. Responsibilities: • Oversee and manage all operations during the night shift, ensuring the smooth running of the hotel and maintaining the highest levels of service. • Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. • Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day. • Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. • Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns. • Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. • Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. • Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations. Experience: • Proven experience in a Night Auditor role, preferably within a luxury hotel or upscale hospitality environment. • Strong customer service skills, with a passion for delivering exceptional guest experiences. • Flexibility to work night shifts, including weekends and holidays, as required. We invite you to apply for the opportunity by submitting your application to fom@abstracthotel.co.nz

Auckland, New Zealand

Negotiable Salary