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Customer Service - Call Centre

Auckland

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Location:Auckland

Category:Customer Service - Call Centre

Customer and Product Support Representative64227910663681110

Customer and Product Support Representative

Location: North Shore, Auckland Hours: 34 hours/week during school terms (minimal hours during holidays) Type: Office-based. Must be able to work between 8am -4pm. Simplifying School Life – One Interaction at a Time Our clinet Kindo makes school life easier for families and staff through our trusted platforms – Kindo and ezlunch. From payments and permissions to fundraising and lunch orders, they help over 500 schools and 200,000 caregivers stay organised and connected. They are growing fast and looking for a friendly, proactive team member to join our Customer & Product Support Team. What You’ll Be Doing - Supporting School Administrators, PTFA groups, and families with their queries - Helping users get the most out of our platform - Managing a portfolio of schools and building strong relationships - Troubleshooting issues and providing clear, helpful guidance - Collaborating with internal teams to improve customer experience What You’ll Bring - Confidence using multiple systems and learning new platforms quickly - Comfort working with data to spot trends and support needs - Strong written and verbal communication skills - Proven experience in phone-based customer service - A proactive approach to customer care and account support - Great attention to detail and time management - Ability to stay calm and focused under pressure - A positive, can-do attitude – we’re one team working toward a shared goal Why You’ll Love Working Here - Your work matters – every interaction helps someone - Family-friendly flexibility – school pickups, flexible hours, and occasional WFH - Supportive culture – we back each other up and share knowledge - Customers love us – and they’ll love the support you provide Ready to Apply? Send us your CV telling us why this role excites you. Please apply only if you: - Have the right to work in NZ - Are Auckland-based and able to travel to our North Shore office. This role will not be around for long, so if you want to join a company that is really going places then APPLY today. Reference: 143739

North Shore, Hauraki, Auckland, New Zealand

Negotiable Salary

On-site Airline Support Specialist64162049396097111

On-site Airline Support Specialist

- Immediate start - Office-based position located at the Airport Campus - Competitive salary and great benefits - Rotating rosters - 4 days on, 4 days off (No flexibility) About the company & role: We are currently seeking an Airline Support Specialist to join our client who is a global leader for crew accommodation solutions. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers. This is a reactive role where you will need to be engaged, and a self-starter. Day to day responsibilities: - Provide assistance and support to our airline partners and their passengers - Manage flight disruptions, including rebooking, schedule changes, and cancellations - Communicate effectively with airline partners and passengers to provide updates and information - Work with other departments to ensure smooth operations and prompt resolutions - Maintain accurate records and documentation of all interactions and transactions Days & Hours: Full time, 40 hours per week. Rotating rosters 4 days on, 4 days off, between 12pm – 10pm. Flexibility to work overtime and on public holidays is required. About You: To be successful in this role, you will have... - 1-2 years’ experience in the airline, travel, or hotel industry - Experience in a fast-paced customer service environment - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving and decision-making skills - Flexibility to work various shifts, including weekends and holidays - Strong technical capabilities and the ability to pick up new systems quickly - Clear credit history Benefits: - Work for a well-known global brand in frontline customer service - Ongoing learning and development opportunities available - Complimentary and confidential EAP services - Access to global hotel industry discounts! This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today! Reference: 143627 Please note: To be considered for this opportunity you MUST be currently residing in Auckland, New Zealand with the eligibility to work full time.

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

Operations Adviser - Wellington & Auckland64141804670593112

Operations Adviser - Wellington & Auckland

* Positions available in Wellington - Upper Hutt * Positions available in Auckland - Penrose * Kick start your career in Ara Poutama, Department of Corrections Would you like to work with dedicated people, be trained to work with exciting tracking technology and play a part in keeping our communities safe? If yes, this is the job for you! And this is a fantastic opportunity to kick-start your career in the Department of Corrections. Mo te tunga | About the role Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology. The environment is fast paced, and energetic and our tight-knit teams are busy, focused and committed to keeping the community safe. Nga pukenga me nga wheako | Skills and experience In this role, no two days are the same. To be successful in this role you will have: * Experience communicating over the phone/email with people from different backgrounds * Great critical thinking, and problem solving with sound judgement * Strong computer literacy skills and the ability to multi-task * Resilience when dealing with challenging situations * Openness to change, with a `can do' attitude * High integrity and professionalism * An ability to work from home if/when required for business continuity purposes Nga painga | The benefits The midpoint of the salary range is $74,902 per annum and the full range (85%-120%) is $68,345 - $80,238 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $68,345. * In addition to your salary, you will receive a shift allowance of $2,000 per annum * You will receive a paid 30-minute lunch break, where in other organisations your lunch breaks are unpaid * You could have better work-life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5-hours, however, you will always be paid for 40-hours (see the roster attached to this advert) * You will get 4-weeks annual leave entitlement and 5-weeks after a year's employment * Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104-days off a year * You will receive an extensive 6-weeks upfront multi-media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported * You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe. Mo matou | About us Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required. Tono inaianei | Apply Now To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered. When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work. Applications close on: Friday 19th December, 2025 (Note: applications will be reviewed and processed whilst the advert is live - you can expect to hear from us within 10 working days after your initial application). If you have any questions or want to learn more about a career with us, contact jess.escott@corrections.govt.nz, or visit careers.corrections.govt.nz.

Auckland, New Zealand

Negotiable Salary

Outbound Customer Service Representative64062498406657113

Outbound Customer Service Representative

About the Company & Culture: Our client is one of the most trusted and well-known names in the airline industry — a brand that’s been connecting people and places for decades. With a proud history of safety, service, and innovation, this leading airline is recognised globally for its warm, customer-first approach and commitment to creating exceptional travel experiences. About the role: You will be part of a temporary team that will work on a project outside their business-as-usual responsibilities. We are seeking organised and customer-focused individual to contact customers proactively regarding their historic travel credits. Start Date: November Duration: 3 Months Days/ Hours: 12pm -8.30pm Monday – Sunday (5 days per week) Fixed Roster Location: Auckland CBD - 100% office-based role Must Have: - Strong communication and interpersonal skills - Reliability – attendance and punctuality are priority - Previous experience in customer service or call centre environments - Ability to learn and adapt with pace and ease - Resilience This role will not be around for long, so if you want to gain some great experience over summer then APPLY today. Reference: 143636

Auckland, New Zealand

Negotiable Salary

Contact Centre Agent64040277483393114

Contact Centre Agent

First Contact is a privately owned outsource contact centre that has been supporting businesses across New Zealand and Australia since 1989. From our Auckland based centre, we operate 24/7, delivering tailored or ready-to-go solutions to our many and diverse clients. We are looking for someone to join our friendly team, who can deliver exceptional customer service, enthusiastically and consistently. We are currently looking for Part Time or Full Time Graveyard positions. The hours are 11pm - 7am, Monday to Sunday, on a weekly rostered basis. As we are open 24/7, 365 days a year, you will be expected to be available to work Public Holidays as required for which you will be paid time and a half and a day in lieu. Initially you will need to be available during business hours and some weekends for training. To become part of our team you will need the following qualities as a minimum: * Able to commit to hours between 11pm-7am Monday to Sunday on a rotating roster. * Have excellent English language skills both written and oral. * Proficiency with using technology and multitasking between different systems while actively listening. * Sound geographical knowledge of New Zealand. * Previous experience in a similar role is desirable. We are in Penrose and have free on-site parking and easy access to both bus and train. If you feel you have the skills and personality required to be successful in this role, we look forward to hearing from you.

Auckland, New Zealand

Dispatch Services Centre Operator63996284695939115

Dispatch Services Centre Operator

Join New Zealand's Leading Security Company - FIRST Security! At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country's market leaders in security, we're looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment. About the Role: As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism. Key Responsibilities: * Dispatching jobs of varying service type, priority and maintaining service levels * Monitoring and responding to alarm events/alerts in line with company policies * Investigating delays or service failures and ensuring comprehensive incident reports are sent * Maintaining strict adherence to data privacy and confidentiality policies * Liaising with clients and handling sensitive information professionally * Log all events accurately, ensuring clear communication with clients and internal teams * About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure. You should have: * Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment * English as a first language with an excellent command of the language in written and verbal contexts * Strong communication skills, with fluency in both written and spoken English * Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces * A positive, professional, and friendly phone manner * Hands-on experience in real-time crisis management across inbound communications and surveillance systems * Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings * An eye for detail and the ability to manage confidential information with discretion * Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries What We Offer: * Living wage * Full time 40hrs per week * Shift Roster 14:00 - 24:00 Friday - Monday * Free Parking Onsite for your convenience * Access to First Security's Perks Program, with discounts across a wide range of retailers, petrol, and groceries * Ongoing Training & Development to help you grow in your role * Welfare checks and a strong company culture focused on your Health & Safety * Full access to EAP services, including confidential counselling and financial budgeting support for you and your family If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you! Apply Today! Or send an email to recruitment@firstsecurity.co.nz for more information or to arrange a confidential discussion about this role.

Auckland, New Zealand

Negotiable Salary

Customer Care Consultant - Summer fixed-term63499888653314116

Customer Care Consultant - Summer fixed-term

If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today! We’re gearing up for a busy and exciting summer — and we need vibrant, customer-focused team members to help us shine! We’re on the lookout for friendly, energetic people to join our Half Moon Bay Customer Care team for the summer season — from early October through to the end of February 2026. This is a hands-on, people-facing role where you’ll be out and about helping customers find their way, answering questions, and guiding them onto our vessels. If you’re someone who loves a fast-paced environment, thrives on face-to-face interaction, and enjoys making someone’s day a little smoother, we’d love to hear from you. Our shifts start as early as 4:45am and finish as late as 6pm. Due to the early starts, you will have access to private transportation. Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands. At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal. When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle – for you and your own family. Key Accountabilities include: Oversee the smooth queuing and loading of vehicles and passengers onto our vessels. Receive in-bound customer booking(s) enquiries and/or complaints by telephone and email. Ticket office – be the face of SeaLink in the terminal office when serving our customers. Process all customer requests pertaining to sailing enquiries and bookings. Respond to all online/email queries in a timely manner. Be the escalation point for any customer complaints or queries. Maintain our booking system including online capability. Requirements To be successful in the role you will need to have the following skills, knowledge and experience: Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous. Proven experience in customer resolution. Ability to establish and maintain effective relationships with customers and gain their trust and respect. The ability to work at other terminals as required. Benefits What We Offer: Career support - gain invaluable experience The opportunity to work for a company who cares about their people and communities Opportunity to work with passionate individuals and an incredible team If this role sounds like the exciting summer opportunity you're looking for, Apply now! Please submit your CV and a cover letter, specifically addressing the above skills and experience. A position description can be provided upon request. SeaLink has a strong commitment to workplace health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment drug test and a criminal record check. All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.

Half Moon Bay, Auckland, New Zealand

Negotiable Salary

Jhunjhnuwala Family Māori and Pacific Youth Scholarship 202563499891888513117

Jhunjhnuwala Family Māori and Pacific Youth Scholarship 2025

Kia ora, Talofa lava, and warm Pacific greetings! The Jhunjhunwala family in conjunction with Hind Management is proud to offer the Māori and Pacific Youth Scholarship in 2025. An initiative aimed at attracting Māori and Pacific Youth who are not currently in paid employment, education or training, providing exciting hands-on experience in hotel operations. Internships include experience with customer service & hotel sustainability, while nurturing confidence, connection and leadership skills and encouraging further studies in Hospitality with paid hourly wage, travel stipend and a cash incentive upon completion. The Role | Te Mahi On offer is the choice of two internships:Te Aranuku and Te Ararangi. Carried out in one of Sudima's seven Hotels, locations including Auckland CBD or South Auckland, Rotorua, Kaikōura, Christchurch and Queenstown. Te Aranuku (Focused Journey) Intakes in February and October 3 months focused in one department $25 hourly wage 20-30 hours per week (flexible around family/study commitments) Ideal for candidates seeking a foundation for further studies or work leading to specialisation area. Interns choose one department. Options include Rooms Division, Food & Beverage or Culinary (Kitchen) Department. Te Ararangi (Full Circle Journey) Commencing from October 2025 Six month job rotation internship $25 Hourly wage 20-30 hours per week, (flexible around family/study commitments) Ideal for candidates seeking a foundation for further studies or work leading to Hotel Management. Interns rotate through hotel departments experiencing: Rooms Division - Front Office, Administration, Housekeeping, and Culinary Division - Food & Beverage, Bar, Kitchen Interns will have the opportunity to shadow a leader in the final weeks. Who We Are - Ko Wai Mātou Hind Management builds, operates and manages high performing award-winning hotels, restaurants, bar and spas. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously. At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences. Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2019, 2022 and 2024 Requirements About You | Ko koe tēnei The scholarship is open to New Zealand residents of Māori and Pacific descent who are: Youth aged between 16-24 years Pursuing a hotel or hospitality career Seeking further studies in hotel, hospitality management, events, or tourism studies or recent graduates of these studies (within 6 months of graduation) This program offers more than an internship—it’s a way to uplift and inspire your whānau and community while building a thriving career pathway. Apply today - mentioning your preferred pathway, location and intake date - Applications close Monday 8th September 2025 for October intake - expressions of interest are accepted all year round Benefits “Nā tō rourou, nā taku rourou, ka ora ai te iwi.” With your contribution and mine, the people will thrive. One off Scholarship (study grant) upon completion- $1000 three-month / $2000 six-month internship. Travel stipend: upto $300 three month /up to $600 for six month interns Work time for self-directed learning and access to modules on Te Kura (Hind Management’s Learning Platform). Internal training focusing on customer service, communication, leadership and DEI awareness. Tailored cultural mentorship by Māori and Pacific leaders (or mentors trained in cultural awareness). Leadership development opportunities, including workshops with industry leaders from Māori and Pacific communities where possible. Involvement of whānau and community in key program milestones (Presentation on completion of the internship program). Ongoing access to professional development opportunities for three months. Guaranteed job interviews for high-performing interns for current vacancies. Partnerships with Māori and Pacific-owned businesses for networking and career opportunities. Cultural leave for interns to attend to whānau or community responsibilities as required. Well-being programs based on Te Whare Tapa Whā (Māori model of holistic health). Free meals whilst on-duty Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Team talent@hindmanagement.com Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga it ensures a sense of family and belonging for our people and recognizes manaakitanga as the starting place for hospitality, and welcoming manuhiri (guests). We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all! E manawanui ana tātou | We care - Ka mahi tahi tātou | We work together - Ka whai tātou i te tika | We do the right thing

205 Queen Street, Auckland Central, Auckland 1010, New Zealand

Customer Service Representative63832130429954118

Customer Service Representative

**Kickstart Your Career with a Global Leader - Join Us as a Customer Service Administrator!** **Location**: Airport, Manukau **Hours**: Monday to Friday, 9:00am - 3:00pm Are you ready for a role that keeps you engaged, challenged, and growing? We're looking for a motivated and reliable **Customer Service Administrator** to join our dynamic team onsite at the airport. This is more than just a job, it's your chance to be part of a global logistics powerhouse that values its people, supports career development, and celebrates excellence every day. Whether you come from a call centre background, administration, or ideally a mix of both, this role offers the perfect opportunity to grow your skill set and build a long-term career in a supportive, fast-paced environment. **Why You'll Love This Opportunity:** * **Work-Life Balance** - Enjoy consistent weekday hours, Monday to Friday, 9:00am - 3:00pm, giving you plenty of time for your personal life. * **Competitive Pay** - Earn up to $29 per hour while building your career. * **Career Advancement** - Be recognized, valued, and supported as you grow within a global industry leader. * **Positive Team Culture** - Join a welcoming, inclusive team that genuinely works together. * **Dynamic Workday** - A perfect mix of customer interaction and administration - no two days are the same! * **Global Brand Exposure** - Be part of one of the world's most respected names in logistics. **Your Key Responsibilities**: * **Customer Engagement** - Make outbound calls to support loyalty programs and resolve queries. * **Complaint Resolution** - Respond professionally and empathetically to customer concerns. * **System Management** - Update customer records, call logs, and feedback in internal systems. * **Program Coordination** - Help manage reward and recognition programs. * **Team Support** - Assist internal teams with escalations and provide admin support to senior staff. **What We're Looking For:** * **Experience Mix** - Around 1.5-2 years in call centre roles and 1.5-2 years in admin roles. * **Tech Confidence** - Proficient in Microsoft Teams, Excel, Word, PowerPoint, and Canva. * **Excellent Communicator** - Friendly, clear, and professional on phone and in writing. * **Detail-Oriented and Dependable** - Organised, reliable, and able to work independently. * **Eager to Learn** - Motivated, coachable, and excited to develop your skills. **Why You'll Love Working Here:** Join a business that doesn't just deliver parcels-it delivers opportunity. With a strong focus on teamwork, recognition, and personal growth, this is a place where your effort truly matters. Whether you're starting to shape your career or looking to take it further, you'll gain the experience, exposure, and support to make it happen. **Ready to Apply?** Send us your CV and contact details today, your next great opportunity starts here!

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

Customer Care Representative63612617465347119

Customer Care Representative

Auckland Fixed Term Full Time * Fixed Term: 20th October to 23rd January 2026 * $28.60 per hour paid fortnightly * Monday to Friday shifts between 8-5:45am About the Role: Here at NZ Post, we are all about people! We connect families, friends, communities and businesses globally. What we do is pretty special! We communicate with our customers via phone, email and social media and when we connect, it's with a warm friendly and positive attitude. To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time. * Based at our 122 Kerwyn Avenue, East Tamaki office, you will work 40 hours per week Monday to Friday between the hours of 8am to 5.45pm. * This is a fixed term role from 20th October to 23rd January 2026. Day to day you will: * Receive and respond to information and queries across a diverse range of channels including phone, email and social media * Resolve customer queries end to end, navigating a variety of systems at any given time * Use your customer service skills and experience to manage difficult customer queries, with support where necessary Please note our process will require you to complete online testing to understand your technical capability, if you do get this sent to you, please complete at your earliest convenience. Check out this video for "A day in the Life of a Customer Care Representative https://youtu.be/wzDPDiiRers We are looking for: * Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently * Someone who is resilient and has the ability to "bounce back" * Strong written and verbal communication skills * Someone tech savvy and know how to navigate and multitask between various systems. * The ability to deal with all sorts of people and queries while keeping cool under pressure * Someone who is adaptable thrives in a dynamic working environment Why this is more than a job: * He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified. * Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle * Free onsite parking * Days off on public holidays All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

Auckland, New Zealand

Negotiable Salary

Customer Service636126161557771110

Customer Service

* Monday to Friday - No weekends! * Mangere location - on site parking! * Opportunities to grow! In this dynamic role, you will: * Support pharmacies and hospitals across New Zealand to help and improve lives * Build relationships with our customer and be their first contact for resolving queries via phone and email. * Process and provide support for customer orders * Provide support to our internal administration team * Provide support to our warehouse team with picking and packing orders as required Some of the key things you'll possess to successfully perform this role include: * Proven experience in customer service dealing with a diverse range of customer queries * The ability to form good relationships with customers and fellow staff * Patience and calm when handling challenging situations * Comfort using computers to view and update customer, order and stock information * Strong communication skills to engage with our customers and provide timely solutions. * Working rights to work in NZ As part of our team, you will: * Receive full training on our systems and procedures * Grow and develop your potential in a customer service environment Please note: It is a requirement that potential employees will need to obtain a clean drug and alcohol test before and MOJ check before commencing work with us. Does this sound like an opportunity for you? Apply now!!

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

Customer Care Consultant636126113772831111

Customer Care Consultant

nib is New Zealand’s second largest health insurance provider. They offer value for money and have been providing affordable health cover to more than one million people across the Tasman for more than 60 years! The Role: Taking inbound phone calls from new and existing customers regarding health insurance products, general policy queries, claims process, updating customer information and more. Day to day you will be: - Speaking to a diverse range of customers - Resolving customer queries and complaints in a timely manner - Update customer records using in-house CRM systems - Handling new claim lodgements when required The Customer Care role is a great place to start or grow your insurance career and to learn about the organisation. With your knowledge you will be able to progress into various areas of the business, take on email query management, or even claims management. We have several fixed term contract roles availble ranging from 3 -11 months The Hours: - 37.5 hours per week between 8am – 5.30pm Monday to Friday (need to be fully flexible between these times) - Once you are fully trained in the role you will have the flexibility to work from home up to 80% of your work week - First 4 – 6 weeks you will be required to be in the office full time Benefits: - Competitive salary and short-term incentive program - Free Health, Life, Critical Illness, and Income protection Insurance plus discounts for family - Extensive leave benefits including 22 days annual leave, 18 weeks fully paid parental leave and sick leave available immediately - Health and wellbeing allowance and discounts - Supportive and diverse culture - Thorough on-boarding, followed by ongoing support and career development opportunities - Partnering retailers, restaurants, and gym discounts – updated and added to regularly - EAP sessions availble for employees and their immediate family - Weekly fresh fruit - *Please note some of these benefits are not applicable for contracts under 6 months To be successful in this role we are looking for: - Proven experience in a contact centre and/ or hospitality and retail background - Resilience and empathy are a must - Excellent communication skills and the ability to grasp medical terminology with ease - Genuine drive for delivering exceptional customer service - Can do attitude that is accountable for work and actions - The motivation to learn and take constructive feedback - Openness to embrace change To kick start your career in the insurance industry click APPLY

Auckland, New Zealand

Negotiable Salary

National Operations Centre - Welfare First636122661905951112

National Operations Centre - Welfare First

Join New Zealand’s Leading Security Company – FIRST Security! National Operations Centre – General Operator - [Welfare & Integrated Security Services] Kia haumaru ai taatou katoa We’re FIRST Security, one of New Zealand’s market leaders in security. Based in our National Operations Centre in Mount Wellington, Auckland, we are seeking a General Operator to join our Auckland based team to provide specialist response and monitoring services to our clients. Role Highlights: • Living wage • Fulltime – 40 hours per week, overtime available from time to time • Roster – Tuesday to Saturday, 22:00 to 06:00 About the Role: We are seeking a detail-oriented and proactive individual to join our team. In this role, you will: • Deliver high-quality service to both internal and external stakeholders. • Monitor operational systems and respond swiftly to events in line with established procedures. • Handle sensitive information with discretion and maintain strict confidentiality standards. • Provide support across teams during peak periods, staff shortages, or business continuity requirements. • Communicate professionally with clients and stakeholders, ensuring all queries are resolved efficiently. • Accurately log incidents, hazards, system issues, and other events in accordance with company protocols. This role is ideal for someone who thrives in a fast-paced environment, enjoys the vibe of working in a team, has strong attention to detail, and is committed to delivering exceptional service. What we’re looking for: We are looking for someone who can bring: • Strong attention to detail and accuracy in a fast-paced environment. • Demonstrated critical thinking skills and ability to make good judgements in sometimes ambiguous situations. • Prior experience in a contact/monitoring centre environment advantageous. • Excellent communication skills, both verbal and written a requirement of this role. • The ability to remain calm under pressure and respond effectively to time-sensitive events. • A collaborative mindset with a willingness to support colleagues and adapt to changing priorities. • Professionalism and integrity when handling confidential information. • Experience using monitoring systems or working in a service-oriented role (desirable but not essential). Further benefits: • Full access to FIRST Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery. • Strong company focus on training and development – How can we help you grow? • Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau. • Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both you and your family. If these positions are of interest to you, Apply NOW!!

Auckland, New Zealand

Negotiable Salary

Inside Sales Account Manager636122577527061113

Inside Sales Account Manager

At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi look first. Trade Me Jobs is one of New Zealand's most visited job websites. We are massively proud of where we've come from and pretty excited about what's in store for the future. We're currently looking for an Inside Sales Account Manager to join our Auckland Jobs sales team. **Here is what you can expect from this role:** * As a desk-based Account Manager you will build and nurture relationships across your portfolio of clients by phone and email * Explore the needs of your clients, get to know the ins and outs of their businesses and learn how to best help them achieve results * Become an employment market expert, diving into our data to provide next-level market info to your clients * Look for opportunities to grow your accounts and sell our products to improve the clients experience * Identify opportunities and reach out to businesses of all sizes and industries by phone and email to discuss their recruitment advertising needs * Contribute to a winning team by bringing your unique streak of brilliance to internal meetings, workshops and daily conversation * A fun and social work environment where success is celebrated and learnings are shared **What you will bring to our team:** * A background in outbound/inbound sales or a similar background * It will be a bonus if you have an understanding of the recruitment industry, but this isn't a necessity * An amazing phone manner and all round top notch communication skills * A great attitude - you'll have tonnes of patience and positive vibes for our customers * The ability to prioritise and self-start in a fast paced environment * You're a team player who shares ideas, and contributes to team goals and objectives * We are looking for a relationship builder. You'll be someone who has a strong sense of responsibility to drive revenue and client growth within your portfolio You'll have the best time working at Trade Me, and this is why: **#Flexibility:** Flexibility means different things to different people and we support you to find what works, including a home office set up and utilities allowance. We value team connection and come together in person on Monday and at least one other day a week. **#Wellness:** Being your best self means caring for your physical and mental wellbeing, we offer lots of resources to help you along the way. **#Leave:** We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1. **#Social:** Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company paid lunches. Regular Friday drinks and nibbles, annual Trade Me company awards, celebrations and more. **#Learning:** Whether it's on the job, formal training, mentoring or something else, you'll grow with us from Day 1. We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so please send us your resume and a short cover note outlining the "Why". Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.

Auckland, New Zealand

Negotiable Salary

Customer Care Specialist NLG636122515142431114

Customer Care Specialist NLG

**Company Description**Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone! We are looking for someone to join our Noel Leeming Customer Specialist team and walk the talk of providing excellent customer service to our customers! **Job Description**We can promise that no two days will be the same, you will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be responsible for using your problem solving hat to get to get the answers our customers need! This contact centre role differs from most because we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. Regardless of the channel, you will need to connect with people from all walks of life and find solutions to resolve their enquiry. **Qualifications**We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores! This Customer Service role differs from most in that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. **To succeed and feel at home, the successful candidate will have:** - Exceptional customer service skills, with a customer-centric mindset. - Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen. - With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on. - Computer literate with a strong eye for detail. - Confident to communicate via written communications. - adaptable and of course passionate about our customers! _You will need to be available to work 40 hours per week between 8am to 6pm (Mon – Sun)_ **Additional Information**We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive: - Career opportunities that come with a company our size! - Join a company that holds sustainability at the heart of what we do! - Take an extra day off to celebrate your birthday - Paid! - Staff discounts across all our brands! - Long Service leave! - 26 weeks of fully paid parental leave or 10 days additional leave to support your partner. - Fully paid Jury Service - Lifestyle Leave - spend more time doing the things you love!

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

Dispatch Centre Operator – Part time636122368503061115

Dispatch Centre Operator – Part time

Join New Zealand’s Leading Security Company – FIRST Security! At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country’s market leaders in security, we’re looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment. About the Role: As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism. Key Responsibilities: • Dispatching jobs of varying service type, priority and maintaining service levels • Monitoring and responding to alarm events/alerts in line with company policies • Investigating delays or service failures and ensuring comprehensive incident reports are sent • Maintaining strict adherence to data privacy and confidentiality policies • Liaising with clients and handling sensitive information professionally • Log all events accurately, ensuring clear communication with clients and internal teams • Part time role 16hrs per week • Afternoon Shift Roster 14:00 – 22:00 Saturday and Sunday About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure. You should have: • Minimum of 12 months’ experience in a customer service, monitoring, or dispatch centre environment • English as a first language with an excellent command of the language in written and verbal contexts • Strong communication skills, with fluency in both written and spoken English • Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces • A positive, professional, and friendly phone manner • Hands-on experience in real-time crisis management across inbound communications and surveillance systems • Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings • An eye for detail and the ability to manage confidential information with discretion • Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries What We Offer: • Competitive Salary • Part time role 16hrs per week • Shift Roster 14:00 – 22:00 Saturday and Sunday • Free Parking Onsite for your convenience • Access to First Security’s Perks Program, with discounts across a wide range of retailers, petrol, and groceries • Ongoing Training & Development to help you grow in your role • Welfare checks and a strong company culture focused on your Health & Safety • Full access to EAP services, including confidential counselling and financial budgeting support for you and your family If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you! Apply Today! Or send an email to recruitment@firstsecurity.co.nz for more information or to arrange a confidential discussion about this role.

Auckland, New Zealand

Negotiable Salary

Dispatch Centre Operator – Afternoon Shift636122368160031116

Dispatch Centre Operator – Afternoon Shift

Join New Zealand’s Leading Security Company – FIRST Security! At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country’s market leaders in security, we’re looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment. About the Role: As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism. Key Responsibilities: • Dispatching jobs of varying service type, priority and maintaining service levels • Monitoring and responding to alarm events/alerts in line with company policies • Investigating delays or service failures and ensuring comprehensive incident reports are sent • Maintaining strict adherence to data privacy and confidentiality policies • Liaising with clients and handling sensitive information professionally • Log all events accurately, ensuring clear communication with clients and internal teams • Afternoon Shift Roster 14:00 – 22:00 Tues - Sat About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure. You should have: • Minimum of 12 months’ experience in a customer service, monitoring, or dispatch centre environment • English as a first language with an excellent command of the language in written and verbal contexts • Strong communication skills, with fluency in both written and spoken English • Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces • A positive, professional, and friendly phone manner • Hands-on experience in real-time crisis management across inbound communications and surveillance systems • Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings • An eye for detail and the ability to manage confidential information with discretion • Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries What We Offer: • Competitive Salary • Shift Roster 14:00 – 22:00 Tues - Sat • Free Parking Onsite for your convenience • Access to First Security’s Perks Program, with discounts across a wide range of retailers, petrol, and groceries • Ongoing Training & Development to help you grow in your role • Welfare checks and a strong company culture focused on your Health & Safety • Full access to EAP services, including confidential counselling and financial budgeting support for you and your family If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you! Apply Today! Or send an email to recruitment@firstsecurity.co.nz for more information or to arrange a confidential discussion about this role.

Auckland, New Zealand

Negotiable Salary

IKEA Contact Centre Sales Generalist (Full-Time)636122323136021117

IKEA Contact Centre Sales Generalist (Full-Time)

Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one . Together with all our co-workers, we’re on a mission to create a better everyday life for the many people. Now, we’re preparing to bring that mission to the many Kiwis. Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it’s your turn to help assemble our story in Aotearoa. We’re excited to announce multiple openings for IKEA Contact Centre Sales Generalists to join our team. If you’re passionate about home furnishing and thrive in a fast-paced environment where customer needs and creativity meet, we want to hear from you. Working at IKEA has its benefits and rewards: *$27.80 hourly pay rate *5 weeks of paid annual leave, parental leave pay, and more *24/7 access to our Employee Assistance Programme for health and wellbeing support *15% discount for co-workers *Affordable, nutritious meals with complimentary drinks in our co-worker restaurant *Provided co-worker uniform About this work area As a Contact Centre Sales Generalist, your responsibilities will include, but are not limited to: *Providing exceptional customer support across remote channels to build trust in the IKEA brand *Offering complete home furnishing solutions that exceed customer expectations, using a strong commercial mindset and selling home furnishing solutions to suit the customer's needs. *Using digital planning tools to visualise inspiring, practical interiors tailored to each customer’s lifestyle *Demonstrating expert knowledge in complex range and service areas to support customer goals and drive sales *Employing proactive remote selling techniques to boost long-term profitability *Striking a balance between customer satisfaction and commercial objectives *Contributing to and achieving personal goals aligned with unit and team ambitions *Sharing feedback to improve internal data and enable co-workers to better meet customer demands *Championing IKEA’s sustainability commitments in every customer interaction *Capturing and sharing customer insights to help Ingka improve the overall experience As an IKEA Contact Centre Sales Generalist you are or have: *Expert knowledge of IKEA products and services, particularly in complex or specialist areas *Strong command of home furnishing design and experience with relevant digital planning and sales tools *A deep understanding of customer needs, paired with creative problem-solving and a passion for practical, beautiful solutions *A persuasive yet empathetic approach to selling that builds confidence and loyalty Comfort navigating modern tools and systems while multitasking in a dynamic retail environment *A natural enthusiasm for connecting with people and understanding their life at home *A curiosity-driven mindset, always looking for ways to innovate and improve What you need to know *This role is hybrid, based between our external warehouse in Māngere and working from home, approximately 1 in every 5 shifts will be from home. *You’ll need a fast, secure internet connection and a private home set-up for customer interactions *The role is permanent. *Full-time contracts, 80 hours per fortnight & Part-time contracts, 60-79 hours per fortnight both available. *Internal title: IKEA Co-worker – Sales Generalist *Expected start date: 22nd September 2025 *You must be available for a rotating roster, including evenings and weekends *Applications close: 21st July 2025 *First stage: application form; successful applicants will be invited to complete a video interview *IKEA Sylvia Park is a non-smoking workplace *Got questions? Drop us a line at IKEA@hays.net.nz we're all ears! We need people like you This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about. We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA

Auckland, New Zealand

Negotiable Salary

IKEA Contact Centre Sales Generalist (Part-Time)636122323006751118

IKEA Contact Centre Sales Generalist (Part-Time)

Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one . Together with all our co-workers, we’re on a mission to create a better everyday life for the many people. Now, we’re preparing to bring that mission to the many Kiwis. Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it’s your turn to help assemble our story in Aotearoa. We’re excited to announce multiple openings for IKEA Contact Centre Sales Generalists to join our team. If you’re passionate about home furnishing and thrive in a fast-paced environment where customer needs and creativity meet, we want to hear from you. Working at IKEA has its benefits and rewards: *$27.80 hourly pay rate *5 weeks of paid annual leave, parental leave pay, and more *24/7 access to our Employee Assistance Programme for health and wellbeing support *15% discount for co-workers *Affordable, nutritious meals with complimentary drinks in our co-worker restaurant *Provided co-worker uniform About this work area As a Contact Centre Sales Generalist, your responsibilities will include, but are not limited to: *Providing exceptional customer support across remote channels to build trust in the IKEA brand *Offering complete home furnishing solutions that exceed customer expectations, using a strong commercial mindset and selling home furnishing solutions to suit the customer's needs. *Using digital planning tools to visualise inspiring, practical interiors tailored to each customer’s lifestyle *Demonstrating expert knowledge in complex range and service areas to support customer goals and drive sales *Employing proactive remote selling techniques to boost long-term profitability *Striking a balance between customer satisfaction and commercial objectives *Contributing to and achieving personal goals aligned with unit and team ambitions *Sharing feedback to improve internal data and enable co-workers to better meet customer demands *Championing IKEA’s sustainability commitments in every customer interaction *Capturing and sharing customer insights to help Ingka improve the overall experience As an IKEA Contact Centre Sales Generalist you are or have: *Expert knowledge of IKEA products and services, particularly in complex or specialist areas *Strong command of home furnishing design and experience with relevant digital planning and sales tools *A deep understanding of customer needs, paired with creative problem-solving and a passion for practical, beautiful solutions *A persuasive yet empathetic approach to selling that builds confidence and loyalty Comfort navigating modern tools and systems while multitasking in a dynamic retail environment *A natural enthusiasm for connecting with people and understanding their life at home *A curiosity-driven mindset, always looking for ways to innovate and improve What you need to know *This role is hybrid, based between our external warehouse in Māngere and working from home, approximately 1 in every 5 shifts will be from home. *You’ll need a fast, secure internet connection and a private home set-up for customer interactions *The role is permanent. *Full-time contracts, 80 hours per fortnight & Part-time contracts, 60-79 hours per fortnight both available. *Internal title: IKEA Co-worker – Sales Generalist *Expected start date: 22nd September 2025 *You must be available for a rotating roster, including evenings and weekends *Applications close: 21st July 2025 *First stage: application form; successful applicants will be invited to complete a video interview *IKEA Sylvia Park is a non-smoking workplace *Got questions? Drop us a line at IKEA@hays.net.nz we're all ears! We need people like you This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about. We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA

Auckland, New Zealand

Negotiable Salary

Customer Care Specialist - Bookings636122289992981119

Customer Care Specialist - Bookings

**Company Description**Here at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it. We are passionate about ensuring our customers have a great experience with our brand and this is where you come in! **Job Description**As our Services Support Specialist, you will play a critical role in supporting our stores and our customers. Via phone and email you will aim to provide exceptional customer service with a particular focus on bookings. Based in Wiri, Manukau, our contact centre is a 7-day operation. Our Services Support Specialists work a 5-day work week between the hours of 8:00am – 6:00pm. Flexibility is your key to success in this role. **Qualifications** **What are we looking for?** - Experience in customer service – with the ability to handle the trickiest of customers queries - Excellent written and verbal communication skills - Great attention to detail and accuracy of work - Effective decision-making skills - The ability to work with a sense of urgency - Enjoy working with a diverse array of people and building successful working relationships **What can we offer you?** - Competitive remuneration - The Warehouse Group discount card across our brands. - A paid day off on your birthday - Opportunity for salary adjustment to take an extra 5 or 10 days leave each year - Continuous training and development - Not to mention, endless opportunities to grow and diversify within our group of brands **Additional Information**So, what are you waiting for? Our team continues to evolve and take shape, this is truly an exciting time to join us! You will be at the forefront of a growing area of our business and help to shape its future direction! This is a great opportunity – don’t miss this!

Manukau City Centre, Auckland, New Zealand

Negotiable Salary

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