About the role: Join the dynamic team at Pirtek New Zealand Limited as a Technical Customer Service Representative. In this full-time position based in East Tamaki, Auckland, you will be responsible for providing exceptional customer service and technical support to our valued clients across New Zealand. What you'll be doing: Respond to incoming calls and enquiries from our Pirtek Franchises and Customers, Process customer orders and ensure timely delivery of products Troubleshoot issues and offer innovative solutions Provide advice and guidance on Pirtek's products and services Maintain accurate records and documentation of all customer interactions Collaborate with the wider team to continuously improve the Customer Service function Proactively identify opportunities to add value What we're looking for: Previous experience in a similar customer service or technical support role, ideally within a industrial or engineering setting Strong problem-solving skills and the ability to think critically to resolve customer issues Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional service Sound technical knowledge and the willingness to continuously learn about Pirtek's products and services Strong organisational skills and attention to detail A team player with a positive, customer-centric attitude What we offer: At Pirtek New Zealand Limited, we are committed to providing a rewarding and supportive work environment for our employees. In this role, you can look forward to: A competitive salary Technical training opportunities A collaborative team About us: Pirtek New Zealand Limited is a leading provider of fluid transfer solutions and industrial hose services. With a nationwide network of Franchises and a team of highly skilled technicians, we are dedicated to delivering exceptional customer service and innovative solutions to our clients across a wide range of industries. Join our team and be part of a company that values innovation, teamwork, and a commitment to excellence. Apply now for this exciting opportunity to become our next Technical Customer Service Representative.