We are currently seeking someone to join our team to take the lead helping transform the Showrooms, Housewares and Lighting departments. This role is a permanent, full time (45 hours per week) and the successful person will need to work a rotating roster. About the role You will need to have proven supervisory experience, with a track record for successfully leading a team to perform. You will need to be able to make sound decisions quickly, and an ability to relate to people of all ages and experience is a must. This will see you taking responsibility for:  * ensuring customers are the number one priority, receiving the high standard of service they are accustomed to * ensuring your departments are effectively managed and maintained * leading the team to ensure they perform to their maximum potential, promoting a team culture that encourages team results as well as personal growth * Retail-sales experience or product knowledge is an advantage * Strong organisational skills with the ability to think ahead and offer innovative solutions * DIY or trade related knowledge would be highly advantageous  An ideal candidate will have To be successful in this role you will need: * knowledge about our products in the Showrooms, Housewares and Lighting area * some experience in managing a team or some understanding of staffing requirements * to be approachable, positive and have the ability to remain calm under stress and manage contrasting priorities in a professional manner * excellent listening and communication skills with the ability to engage with internal and external customers of different backgrounds * a passion for customer service excellence, an outgoing personality with a positive outlook on life and the ability to drive difficult situations towards positive outcomes * a strong focus on solutions and a high level of personal initiative On top of supervisory experience the successful candidate will possess: * strong computer literacy * a people-orientated personality * an enthusiasm and team spirit  * good time management * a quick and alert mind with the ability to adapt and be flexible Benefits We offer: * a fast-paced but supportive working environment * a career path in a growing store and industry * excellent staff purchase benefits * regular training to ensure personal growth * free on-site parking The Right Fit? For this role we are looking for someone who has a positive mind set and is willing to work as a team to ensure we continue delivering the high level of customer service our community expects from us. About Us Mitre 10 continues to be the DIY and Trade store of choice for many New Zealanders. The main reason for our success is the outstanding customer service we deliver every day. We pride ourselves on keeping our family culture and environment at the centre of everything we do. We live by our core values: we are one team, customer obsessed, honest and fair and we strive for excellence. Grove Mitre 10 MEGA Glenfield is a large and busy store, centrally located in the Wairau Valley, the commercial heart of the North Shore. Customers return from across the Shore and further afield because they know they will get the service, support, and advice they need. If this is you, we would love for you to apply to join the Grove Mitre 10 MEGA Glenfield team and gain access to the support and opportunities offered by one of NZ's top employers! He Whanau Kotahi Tatou.  We're Mitre 10. We're family.     Please note that short-listed applicants will be notified of the next steps.