Description

Considering a move to New Zealand’s capital? Here’s your opportunity! **Association Membership Manager** Full-Time | Wellington-based (office-based, Mon–Fri) **Role Summary** The Association Membership Manager is responsible for driving membership growth, retention, and engagement. As the first point of contact for members, this role ensures a high-quality member experience while promoting the value of membership. The position requires strategic oversight of membership processes, engagement initiatives, and data-driven decision-making to support the organisation’s goals. As part of a close-knit team, your success in this role contributes to the overall success of the organisation. We are looking for someone who takes pride in delivering a high-quality membership experience and understands the importance of team collaboration. **Key Responsibilities** * **Membership Management:** Oversee the entire membership lifecycle, including onboarding, engagement, and retention process and initiatives. * **Member Engagement & Communication:** Develop and implement initiatives that enhance member value, including personalised communications, events, and recognition programs. * **Database & Reporting:** Maintain accurate membership data, track key metrics, and generate reports to support organisational strategy. * **Program & Benefit Management:** Support professional development opportunities, networking initiatives, and membership benefit programs. * **Collaboration & Support:** Work closely with internal teams, branches, and industry stakeholders to align membership activities with the organisation’s objectives. **Qualifications & Skills Required** * 3-5 years of experience in membership management, customer relations, or administration. * Strong relationship-building and communication skills. * Proficiency in CRM and data analysis tools (Excel, Power BI, Mailchimp, SharePoint). * Ability to manage multiple initiatives with a detail-oriented and analytical approach. * Experience in developing and executing engagement strategies to enhance member satisfaction. **Success Metrics** * Membership growth and retention rates. * Member satisfaction and engagement levels. * Data accuracy and reporting efficiency. This role is ideal for a proactive, strategic thinker with a passion for member engagement and organisational growth. The ability to hit the ground running is essential. **Key Attributes** * **Strategic Thinker:** Ability to drive membership growth and engagement. * **Proactive & Organised:** Strong time management and attention to detail. * **Excellent Communicator:** Builds strong relationships with members and stakeholders. * **Data-Driven:** Comfortable using CRM systems and analytics for decision-making. * **Team-Oriented:** Works collaboratively, understands that success is shared, and values contributing to a high-performing team. ***Applicants for this position must have NZ residency only.*** This is a Full-Time role, Monday to Friday, working from the National Office in Wellington. This is not a work from home role, and this is non-negotiable. To be considered for this role, an interview will take place and references will be conducted. You may also be required to pass a pre-employment medical, drug and alcohol test. We will be assessing applications as they are received and reserve the right to close this advertisement early if a suitable candidate is found. We encourage interested applicants to apply as soon as possible **You can email your CV to:** - anne.smith@jobsmith.co.nz - kayla.robinson@jobsmith.co.nz to apply.