This is a rare opportunity to manage the Reservations department for some of New Zealand's most iconic tourism brands. Aoraki/Mount Cook Alpine Village Limited, encompassing The Hermitage Hotel, Glacier Explorers, Big Sky Stargazing, Aoraki/Mount Cook Guided Hikes and the Mount Cook Lodge & Motels are seeking a Reservations Manager, based out of our head office in Queenstown. Working with an established and practiced team, we're after an experienced people leader and team player who thrives in a busy environment, has exceptional organisational skills, and is committed to providing excellent customer service. What you will be doing: * Management and oversight of reservations/groups bookings & team * Building a culture of high-quality standards, customer service, strong relationships, and sales focus. * Working closely with all hotel departments and communicating effectively and concisely. * Managing third party sites and agents, ensuring proper implementation of reservations procedures. * Maintaining our Reservations system by updating of rates systems, validity dates, message templates, availability control. * Implementing rate strategies to achieve revenue budgets for rooms, F&B and tourism. * Undertaking recruitment, selection, and development of team members. * Identifying opportunities to improve and streamline reservations processes. What will you bring to the role? * 12 months of more supervisor/team leader/manager experience in a Hotel or Tourism Reservations. * Demonstrable experience in reservations where you maximized bookings, optimized inventory, and elevated market presence. * Your time management, mentoring and training experience, coupled with a solution focused mindset. * Your knowledge in the implementation and effective use of Hotel Reservations systems, preferably Agilysys. * Your experience of using data to improve process, revenue, bookings, and guest experiences. The role and benefits: * The is a permanent and fulltime role working a minimum of 40 hours per week. * $68,000-$73,000 per annum, depending on experience. * Enjoy the best of both worlds. Work for New Zealand's most iconic hotel and be based in the heart of Queenstown. * Discounts & benefits at the Hermitage and across our tourism companies including NZ Ski and Ultimate Hikes.